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Managed Services

OUR MANAGED IT SERVICES ARE A BETTER WAY TO HANDLE IT

Preeminent Solutions, Inc. (PSI) believes that business owners should do what they do best, and let experts manage the rest. Our scalable, easy-to-afford Managed IT Services program provides you with total IT protection at a fixed monthly fee per user.

You may be tempted to use someone in-house to manage office technology. But you’ll get better results and save money if you outsource IT management to Preeminent Solutions. Here’s why:

It’s impossible for any one person to be proficient in all aspects of IT. With Preeminent, you’ll have access to our entire team of IT professionals.

One in-house specialist cannot feasibly offer 24/7 coverage. But with Preeminent, we never take vacation, never call-in sick, and never sleep.

Our Managed IT Services cost far less than an IT manager’s salary — saving you money while at the same time giving you access to greater resources.

As the leading IT Consulting firm in the Tri-State area, we are uniquely qualified to show you how to take advantage of the latest innovations — from cloud computing, to data encryption, to cyber security.

Preeminent provides world class monitoring and management services so that you can focus on complex, value-added services, end-user relationships, and strategic growth.

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Monitoring and Alerting

Monitor endpoints, networks, cloud infrastructure, servers and create custom alerts based on asset performance.

Integrated Network Management

Monitor and manage network devices including printers, firewalls, routers, and switches.

Real-Time Endpoint Management

Monitor and manage Windows and Mac workstations, laptops, and servers.

Automated Patch Management

Remotely deploy and patch OS, common applications and third-party software to keep your endpoints protected.

Managed Antivirus

Monitor endpoint virus protection activities and keep them secure with a single view of threats.

Powerful IT Automation

Automate daily tasks with on-demand, scheduled, or triggered scripts to keep endpoints up and running.

Virtual Machine Management

Monitor and manage VMWare virtual machine hosts and guests.

Reporting

Keep track of your assets, employees, and tasks, and report on outcomes.

Preeminent delivers world-class support services by using the intuitive and user-friendly helpdesk and ticketing system. PSI enables customers to communicate with PSI technicians and manage their issues with minimal hassle. PSI offers several different ways of creating tickets – both on the customer’s side and on the technician side.

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Helpdesk and Ticketing

Tickets are automatically synced between your Portal and Preeminent’s UI enabling instant communication. Emails can be automatically configured to respond to new and closed tickets.

Customer Portal

PSI creates a branded Portal for its customer. The Customer Portal is fully synced with the PSI ticketing system and ensures instantaneous communication between clients and technicians. Tickets opened via the Customer Portal are seen immediately on the PSI Portal. PSI customers can open, view, and manage tickets from the Portal while keeping track of all correspondence with respect to tickets. The Customer Portal is a safe space for clients only.

Knowledge Base

PSI creates and maintains a robust Knowledge Base which centralizes storage of important articles, information and tips and tricks. The Knowledge Base can be divided into two main areas serving two different audiences.

Firstly, PSI creates an internal Knowledge Base which ensures that PSI technicians have access to relevant information and possible customer intelligence which can keep them better informed and up to date.
Secondly, PSI builds a client-facing Knowledge Base with helpful articles and How To’s for the customers. This Knowledge Base will be public facing and can be accessed by the PSI customers through the Customer Portal.

As the need for increased computing resources rises, Azure cloud-based solutions have become a cost-effective tool to help meet your organization’s IT needs. Preeminent provides a full spectrum of managed services and consulting based on your specific Azure cloud infrastructure needs. As a result, greatly reduce your operating costs and capital spending, provide more nimble products and services to your customers, and free up your teams to focus on core business strategies rather than running an IT shop.

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Azure Cloud Infrastructure Support & Systems Management

Cloud Systems Administration, Configuration, and Automation
Administration of Virtualized Platforms Across Azure Cloud Infrastructure
Operating System Management, Upgrades, and Deployments
Optimization and Tuning for performance and cost
Availability and Performance Monitoring

Cloud Network Services

Cloud Network Monitoring
Cloud Network Management
Cloud Network Architecture
Cloud Network Testing

Cloud Monitoring & Management

Cloud Monitoring Services & ITIM Tools
Cloud Application Support & Alerts
Cloud Application Performance Management (APM)

Cloud Backup & Recovery Services

Backup & Restore
Business Continuity (Disaster Recovery)

Service Desk Management

Service Desk and Help Desk Management
24 x 7 Availability
Internal Application Management and Support
Web Portal Support

Outsourcing has become the strategic go-to for SMBs who want to focus their efforts on business growth, rather than the rigors of daily IT support. However, because of the growing importance, complexity, and scope of IT, as a whole, Preeminent offers an IT partnership, or Co-Managed IT Service to its Customers.

Co-managed services are intended for organizations that want to maintain their own internal IT department while also leveraging the services of a managed partner. MSP services will be balanced around facilitating the company’s own internal IT, by managing help-desk solutions, backups, and security, while letting the internal IT department focus on other things.

In a Co-Managed IT model, an organization’s internal IT team, collaborates with Preeminent to divide IT responsibilities based on skill gaps, time, among other considerations. Organizations benefit by gaining access to experience and expertise it may not possess internally while having visibility and alignment with business/ technology objectives.

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When Should You Consider A Co-Managed Solution?

When your business experiences accelerated growth, the technology workload can quickly increase to the point where you find the IT Team overwhelmed which quickly creates production drops. Strategic alignment and Digital Transformation initiatives, effective and timely project management, access to enterprise-class tools, and security become major concerns as the IT team falls further behind. Co-management takes the burden off of your IT department so your they are able to do the tasks and projects they are highly skilled in.

Project Management

Smaller businesses may have one or two IT staff on hand who are great at what they do but lack of experience in project planning and management. When partnered with Preeminent Solutions, your IT staff benefits from a lighter workload that allows them to focus on projects that help your business to grow. Outsourced project management gives your business access to experts who know how to plan and manage projects of all sizes.

Digital Transformation / IT Roadmapping

The creation of an IT strategy for a Mid-Market organization can be a huge challenge. Aligning agile short-term and long-term goals with the technologies needed to actualize them can be more than a small IT staff can handle. Working together with Preeminent for IT roadmapping provides access to a team of experts that will immediately boost the productivity of your IT staff and pass the benefits of increased efficiency to faster business growth.

Enterprise Tools

When you work with Preeminent, you gain access to enterprise-class tools that provide your business with the same level of insight and service that large companies can provide for themselves. The best part is that you don’t have to make huge investments to develop a sophisticated IT team or software to do this. When you outsource, you gain immediate access to the same kinds of tools and services your business does not own.

IT Security

One of the critical areas of business operations is the security of its IT infrastructure and digital assets. SMBs and Mid-Market organizations often lack the resources and skill set necessary for implementing and maintaining an effective security strategy. Outsourcing your security needs to Preeminent makes robust security much more than a pipe dream. With Preeminent, your business gains access to state-of-the-art technology and security experts who know how to keep your IT infrastructure and digital assets safe.

A Better Way to Manage Your I.T. Services

Schedule a review of how we can increase network reliability and decrease your costs.